MiatorV Elixir Refund & Returns Policy

Last Updated: November 4, 2026

MiatorV Elixir LLC is a United States-based company shipping internationally. All transactions are processed in US Dollars (USD).

📦 Our Return Policy

You have 30 calendar days to return an item from the date you receive it.

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In the original packaging with seals intact
• Accompanied by the receipt or proof of purchase
• Returned from the same country to which it was shipped

🌸 Skincare Product Policy

Important Notice: Due to health, safety, and hygiene regulations, we cannot accept returns on any skincare products that have been opened, used, tested, or have tampered packaging.

• No Returns on Opened Products: Once a skincare product is opened or the safety seal is broken, it cannot be returned for any reason
• Safety First: Opened skincare products cannot be resold or redistributed for customer protection
• Inspect Upon Arrival: Please check your order immediately upon receipt and contact us within 24 hours if there are any issues with unopened products
• Storage Instructions: Store products in their original packaging in cool, dry places away from direct sunlight

All sales are final on opened skincare products.

💰 Refunds (USD Transactions)

Once we receive and inspect your return, we will notify you of the approval or rejection within 3 business days.

If approved, refunds will be processed to your original payment method in US Dollars (USD).

Refund Timeline:

• Processing Time: 3-5 business days after approval
• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• Email confirmations sent at each stage

⚠️ Non-Refundable Items

• Gift cards or store credit
• ANY opened, used, or tested skincare products
• Products with broken, damaged, or tampered safety seals
• Products damaged due to customer misuse or improper storage
• Digital products after download
• Items marked “Final Sale”
• International customs duties or taxes

🔄 Exchanges & Our Responsibility

We gladly exchange items that are defective, damaged during shipping, or incorrect due to our error.

We Take Full Responsibility For:

• Products damaged during shipping (we’ll replace immediately)
• Incorrect items sent due to our error
• Defective products from manufacturing
• Missing items from your order

Note: Exchanges are only available for unopened products with intact seals.

To request an exchange for our error:

1. Contact us within 7 days of delivery
2. Provide order number and photos showing the issue
3. We cover all return shipping costs and send replacement immediately
4. For damaged items, we may offer a refund without requiring return

🌍 International Return Process

📋 Return Authorization Required

Before returning any item:

1. Email miatorvelixir@gmail.com with your order number
2. Receive Return Merchandise Authorization (RMA) number
3. Include RMA number with your return
4. Ship to the designated return facility for your region

📍 Regional Return Facilities

African Region Returns:

• Return Address: Our authorized facility in Paynesville, Liberia
• Local Drop-off: Available in Montserrado County by appointment
• Shipping: Customer pays return shipping unless defective or our error
• Processing Time: 5-7 business days after receipt

United States Returns:

• US Facility: Opening Q2 2026
• Current Option: Return to our African facility or contact for alternatives
• For low-value items: Partial refunds without return may be offered

European & Other International Returns:

• Contact for specific return instructions
• Returns typically to our African facility
• Customer responsible for international shipping costs unless our error
• Refunds exclude original international shipping charges unless our error

📦 Shipping Costs & Fees

• Original Shipping: Non-refundable
• Return Shipping: Customer’s responsibility unless defective or our error
• Our Errors: We cover all shipping costs for replacements
• Restocking Fee: None for compliant returns
• International Duties: Non-refundable once paid to customs
• Lost Returns: We recommend using tracked/insured shipping

💳 Payment Methods & Currency

All transactions are processed in USD. Refunds issued to original payment method:

• Credit/Debit Cards: Refunded to same card
• PayPal: Refunded to PayPal account
• Bank Transfers: Available in select markets
• Currency Conversion: Your bank determines exchange rates

📞 Global Customer Support

Our team is available to assist you worldwide:

• 🌐 Primary Email: miatorvelixir@gmail.com
• 📱 WhatsApp: +1 253-408-5014 (International)
• ⏰ Support Hours: Monday-Friday, 9AM-6PM CT
• 📧 Response Time: Within 24 hours

⚖️ Dispute Resolution

We aim to resolve all concerns directly and fairly:

1. Contact our support team first for resolution
2. We commit to responding within 24 hours
3. For payment issues, contact us before initiating chargebacks
4. Unresolved issues may be escalated per our terms

📝 Important Information

• All sales are in US Dollars (USD)
• Refunds are processed in USD regardless of customer location
• Bank fees and exchange rates may apply for international customers
• We take full responsibility for products damaged during shipping or sent in error
• We reserve the right to deny returns that don’t meet policy requirements
• This policy may be updated periodically
• By purchasing, you confirm understanding of our international shipping model

By purchasing from MiatorV-Elixir, you acknowledge and agree to this Refund & Returns Policy.